General

The Accessibility Management Officer is designated to receive all communication regarding our accessibility plan including, but not limited to, potential barriers, feedback, reports and steps taken to resolve identified barriers.

Methods of Providing Feedback

Communication regarding accessibility can be forwarded by mail to:

Cheval Transport
Attn: Accessibility Management Officer
235 Cochlan Dr.
Morden, MB R6M 1G5

Digital communications can be sent by email to accessibility@chevaltransport.com, through our online submission form, or by fax to
204-822-4839. If you prefer to discuss this over the phone, please call our office at 204-822-6798 or toll-free at 877-817-7994.

Anonymous submissions are welcomed, however, without providing contact information, we are not able to confirm or respond to your feedback. By submitting your feedback anonymously, you acknowledge and accept the limitations it imposes.

Areas described under section 5 of the Accessible Canada Act

Employment; the built environment; information and communication technologies (ICT); communication, other than ICT; the procurement of goods, services and facilities; the design and delivery of programs and services; and, transportation are the areas identified by the Accessible Canada Act. When providing your contribution, please identify the area your feedback pertains to. We welcome feedback on additional areas not identified above.

Receipt of Feedback Contributions

Confirmation of feedback submissions will be provided in the same manner in which your feedback was received within 5 business days. We strive to respond to all feedback we receive within 30 days.

Review of Feedback Contributions

Upon receiving feedback, the Accessibility Management Officer (AMO) will determine if immediate action can be taken to resolve the identified barrier. Our goal is to identify and remove barriers within the shortest timeframe possible. If an immediate resolution is not possible, the AMO will escalate the concern within company management to discuss possible avenues for resolution, the feasibility of proposed plans, related budgets and project timelines. We aim to resolve any concerns highlighted by our feedback contributors within 180 days of receiving their feedback.

Feedback Contribution Management

All feedback contributions will be kept for a minimum of 7 years from the day it is received.

Additional Information

Our Accessibility Plan, Feedback Process and Feedback Forms are available in multiple formats for your convenience, these can be found on our website, www.ChevalTransport.com, or you are invited to contact us if you require assistance.